Stasis

Nothing in this composition moves or implies direction. The three columns are vertically symmetrical; the nine circles are evenly distributed; the tonal palette holds at a single, steady register. The hand tufted construction in 100% New Zealand wool produces a surface that reinforces this — no loose edge, no irregular mark, no evidence of haste. At 15 to 20 mm, the pile depth grounds the piece physically as firmly as the composition grounds it visually. This is a rug that occupies a room with complete structural stillness, asking nothing and conceding nothing.

Vacuum once a week. Gently brush surface to remove dust. Blot with paper & remove spills immediately. Use professional carpet cleaning services only.

Return Eligibility:

• Manufacturing defects only
• Request within 48 hours of receipt
• Unused, unwashed, unsoiled condition
• Original packing & tags intact

Non-Returnable:

• Custom/made-to-order rugs
• Promotional or clearance sale items

Return Process:

• Submit high-quality images from multiple angles within 48 hours
• Arrange free pickup coordination with our team
• Buyer covers return shipping costs
• Replacement is applicable only for the original design purchased, requests for a different design will be considered only in exceptional cases, subject to stock availability.
• Refund processed within 48 hours after inspection

Refund Details:

• 5% administrative deduction applied
• Cancelled orders (post-production): 50% refund
• Stain coatings: non-refundable & non-transferable

Contact Us:

• Phone: +917800800588
• Email: support@rugvine.com
• Contact within 48 hours of receiving your order

Production & Delivery Timelines:

• Hand-Tufted Rugs: 10 to 12 working days production
• Hand-Knotted Rugs: 30 to 35 working days production
• Dhurrie: 15 to 20 working days production
• Standard Delivery: 5 to 7 working days from dispatch
• Express Delivery: 2 to 4 working days from dispatch
• Production: Production timelines may vary due to adverse weather conditions, operational constraints, or shipment damage during pickup.
• Delivery: Delivery timelines may vary due to destination service embargoes or other courier-related operational restrictions.

Order Updates & Tracking:

• Order confirmations via Email & WhatsApp
• Tracking ID sent via WhatsApp & Email once shipped
• Quality assured before dispatch

Pricing & Support:

• Domestic Orders: All-inclusive pricing (taxes included)
• International Orders: Shipping fees + buyer covers import duties & customs
• Customer Support: +917800800588 | support@rugvine.com
• Hours: 10 AM–6 PM, Mon–Sat (excl. national holidays)

• The design and motif dimensions may vary according to different sizes
• Colors may differ slightly due to photography lighting and screen variations
• Orders exceeding ₹16,000 require advance payment due to financial risks associated with Cash on Delivery (COD) for large amounts
• All COD custom orders require upfront payment to ensure financial security throughout the production process