Providing a 6-month warranty against manufacturing defects for your purchase. Easily report issues for hassle-free resolutions.

Notification of Defects:

• Customers shall inform us promptly of any defects by contacting support@rugvine.com or calling +91 7800800366.
• Include four images of the damaged rug or carpet and a thorough video recording when reporting the defect.

Coverage:

• Our warranty covers manufacturing defects that affect the rug's function, structure, or appearance.
• Damage caused by external factors, such as accidents, improper maintenance, or exposure to harsh conditions, is not covered under the warranty.

Proof of Purchase:

• Warranties necessitate proof of the original purchase from our site and are non-transferrable.

Resolution:

• If the defect is within the warranty coverage, we will provide the best possible resolution, which may include repair, replacement, or refund based on our assessment.
• If a new rug is provided as a replacement under warranty, the remaining warranty period will be determined by the original purchase date of the replaced rug.

Exclusions:

• The warranty does not cover normal wear and tear, colour fading over time, or changes in texture or appearance due to usage.

Logistics:

• Customers are accountable for logistic expenses when returning the rug for assessment.
• We can facilitate pickup and delivery of the damaged rug for customer convenience if the defect qualifies for warranty coverage.

Limitations:

• Our liability under this warranty is limited to the repair, replacement, or refund of the rug at our discretion.
• We reserve the right to deny warranty claims that do not meet the specified criteria or are deemed to be outside the scope of coverage.

Claim Process:

• Upon receipt of a warranty claim, we will assess the defect and communicate our decision within a reasonable timeframe.
• Customers must cooperate with our assessment process, including providing necessary documentation and access to the damaged rug for inspection.

Modifications and Amendments:

• We reserve the right to modify or amend the terms of this warranty policy at any time. Any such changes will be communicated through our website or customer service channels.

Contact Information:

• For questions or to initiate a warranty claim, please contact our customer support team at support@rugvine.com or +91 7800800366.