Hatch

The pale lines crossing the warm field feel less like pattern and more like mark-making — the kind of structural notation that draughtsmen use to define a plane. Every intersection confirms the grid without announcing it. Woven by hand in 100% natural Jute, the coarse texture makes those hatched lines tangible rather than purely visual. At 6–8 mm thickness, the hatching remains readable from standing height and intimate from close proximity.

Vacuum once a week. Gently brush surface to remove dust. Blot with paper & remove spills immediately. Use professional carpet cleaning services only.

Return Eligibility:

• Manufacturing defects only
• Request within 48 hours of receipt
• Unused, unwashed, unsoiled condition
• Original packing & tags intact

Non-Returnable:

• Custom/made-to-order rugs
• Promotional or clearance sale items

Return Process:

• Submit high-quality images from multiple angles within 48 hours
• Arrange free pickup coordination with our team
• Buyer covers return shipping costs
• Replacement is applicable only for the original design purchased, requests for a different design will be considered only in exceptional cases, subject to stock availability.
• Refund processed within 48 hours after inspection

Refund Details:

• 5% administrative deduction applied
• Cancelled orders (post-production): 50% refund
• Stain coatings: non-refundable & non-transferable

Contact Us:

• Phone: +917800800588
• Email: support@rugvine.com
• Contact within 48 hours of receiving your order

Production & Delivery Timelines:

• Hand-Tufted Rugs: 10 to 12 working days production
• Hand-Knotted Rugs: 30 to 35 working days production
• Dhurrie: 15 to 20 working days production
• Standard Delivery: 5 to 7 working days from dispatch
• Express Delivery: 2 to 4 working days from dispatch

Order Updates & Tracking:

• Order confirmations via Email & WhatsApp
• Tracking ID sent via WhatsApp & Email once shipped
• Quality assured before dispatch

Pricing & Support:

• Domestic Orders: All-inclusive pricing (taxes included)
• International Orders: Shipping fees + buyer covers import duties & customs
• Customer Support: +917800800588 | support@rugvine.com
• Hours: 10 AM–6 PM, Mon–Sat (excl. national holidays)

• The design and motif dimensions may vary according to different sizes
• Colors may differ slightly due to photography lighting and screen variations
• Orders exceeding ₹16,000 require advance payment due to financial risks associated with Cash on Delivery (COD) for large amounts
• All COD custom orders require upfront payment to ensure financial security throughout the production process