Production Timelines for Rugs:

• Hand-Tufted Rugs: 10 to 12 working days from date of purchase
• Hand-Knotted Rugs: 30 to 35 working days from date of purchase
• Dhurrie: 15 to 20 working days from date of purchase

Delivery Timeline for Rugs :

• Standard Delivery: 5 to 7 working days from date of dispatch
• Express Delivery: 2 to 4 working days from date of dispatch charged on actuals basis
• All carpets thoroughly inspected before dispatch for quality assurance

Custom Rug Orders & Production Timeline:

• Delivery timeline depends on custom rug production timeline
• Greater intricacy of the custom rug makes delivery timeline longer
• Personalized production ensures premium craftsmanship

Order Confirmation & Rug Tracking:

• Order confirmation notifications sent via: Email, WhatsApp Message

Shipment Notification & Tracking ID:

• Once order is shipped, you receive tracking details: WhatsApp Message (contains Tracking ID for rug shipment), Email (contains Tracking ID for order tracking)

Rug Pricing & Shipping Charges:

• All Domestic Rug Orders price paid at checkout is final with all tax included
• All international shipping fees apply
• Any import duties, local taxes, and customs charges will be borne by the buyer
• International rug shipping must be paid at time of order placement

Customer Care & Delivery Assurance:

• Proactive customer care team reaches out should there be any delays in rug delivery process
• Dedicated support for shipping and delivery concerns

Contact Support for Shipping & Delivery:

• Phone: +917800800588
• Email: support@rugvine.com 
• Office Hours: 10:00 AM to 6:00 PM, Monday to Saturday (Excluding National Holidays)
• Inquiries: For all queries or updates regarding rug shipping and delivery